It is such a relief for shippers and those receiving shipped packages to know that FedEx has a full-money refund guarantee in the event that a package is lost, damaged or late in transit. The FedEx money back guarantee is the cornerstone that makes the business one of the most coveted services for shipping in the world. It is the policy that empowers the customer.

Few people know that if their package arrives even a moment later than stated by the shipping agreement, they are entitled to a refund. Those that are aware of this FedEx assurance are less likely to know how difficult it can be to get the refund. In the event that FedEx can find any flaw in the shipping agreement on the customer’s part (or policy exceptions listed below), they will not refund the money.

FedEx’s strict adherence to policy may reward the customer, or it may preserve the company’s profitability. The latter outcome is the preferred one for FedEx, and it is not a matter of customers getting tricked out of their just refund, but rather a safety net for a business that must remain profitable to continue issuing service to the public.

People who ship often will almost certainly run into an incident with FedEx when the company does not deliver their package by the stated date. When this happens the customer should file for a refund, but he or she should also be prepared not to receive that money if any of the following incidents occur:

•Illegible label

•Improper addressing

•Inclement weather

•Air traffic control delay

•Day of the week (namely Sunday)

No one gets a refund without inquiring about the FedEx money back guarantee. FedEx will not contact a customer to inform him or her that the delivery was late, but they will accommodate the customer who calls. Tracking the shipment may be a difficult challenge, and many times, FedEx will list one of the above delays as the reason for late delivery. Customers who want the surest chances of a return (that is everybody) should view the shipment details before calling customer service, and print a copy of those details for proof that no interruptions delayed delivery. It is also in every shipper’s best interest to print address labels and include sub-zip codes, as such a practice guarantees zero confusion on an employee’s part.