UPS Late Delivery Refund Policy

You pay UPS a premium to expedite shipping orders to your customers by the dates you promised and the dates promised to you by UPS. It costs you thousands of dollars every year. For that price, you expect them to get it right. Unfortunately, that’s not always the case, and when it’s not, you are owed a refund.

With so many orders, it’s hard to keep track of which packages arrive on time to your customers. Even if you know a package arrived late, the hassle of getting a refund isn’t always worth the hoops UPS makes you jump through. PackageFox is here to take care of it for you.

UPS Refund Policy Frustration

Here are a few highlights from the UPS refund policy stated on the UPS website.

  • “The sender may be entitled to a UPS Guaranteed Service Refund.” Notice the policy uses the phrase “may be” instead of “is.”
  • “Notify The UPS Store location that shipped the items.” What if your company has multiple distribution centers and you use several UPS Store locations? Now you have to search your records to determine what store you used. Why can’t you just call UPS customer service?
  • “The UPS Store location will be able to choose whether the check will be mailed to your address or the address of the UPS Store location.” What if the UPS Store location chooses to have the check mailed to its address? Does that mean you have to make a trip to the store to pick up your UPS refund?

What We Do

PackageFox simplifies your life by automatically monitoring your UPS account to identify and receive shipping refunds you owed. We eliminate the need for you to spend your time and money trying to understand the complex UPS refund policy. Registration with PackageFox is free. Once you set up your PackageFox account by providing your UPS username and password, we instantly start monitoring all of your shipments to make sure they arrive on time, free of damage and at the right price. If we find UPS hasn’t lived up to its guarantee, we submit the request for your refund and continue to follow-up with UPS until you’ve been reimbursed.

Cost of PackageFox

There is no cost to sign up, nor any recurring monthly fee for our services. To simplify things, we conveniently charge your credit card at the end of every month for 50 percent of the UPS funds we’ve retrieved for you. If we are unable to get a refund on a claim we’ve submitted, you won’t be charged.

PackageFox takes the hassle out of getting money back for late or damaged deliveries. Sign up for free and start getting your refund claims paid today!

Are you sending a out bunch of FedEx or UPS shipments every month? Chances are your invoices contain refund opportunities. Let PackageFox help you save some money.

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