Do I need to do anything differently?

Do I need to do anything differently?

 

No, that’s the beauty of it.

 

Once you’re registered, you simply go about your normal course of business while we hunt down your refunds.

 

There is no change to your routine, just less hassle and less shipping costs.

 

What if I don’t want to use PackageFox to get my refund? Can you help me figure out how to do this on my own?

 

In the spirit of the Macy’s Santa yes… Yes we will help you.

 

UPS

 

Here are the instructions for requesting a refund from UPS.

 

How do I request a Guaranteed Service Refund?
Requests for a Guaranteed Service Refund must be made by the person or company who paid shipping charges to UPS, and must be made 15 days after the scheduled delivery date.
If you are the payer, you can submit your requests for Guaranteed Service Refund one of two ways:

  1. Call 1-800-PICK-UPS (1-800-742-5877) and say “Refund”
  2. Or if you have a shipping account, you can go online to the UPS Billing Center (Note: you’ll need to create a My UPS user ID if you do not already have one)

FedEx
FedEx Express U.S. money-back guarantee details

FedEx offers a money-back guarantee for every U.S. shipment. You may request a refund or credit of your shipping charges if we miss our published (or quoted, as in the case of FedEx SameDay®) delivery time by even 60 seconds.
This guarantee applies to all U.S. shipments, commercial and residential, to all 50 states.
See the FedEx Express Terms and Conditions for more information on the FedEx Express U.S. money-back guarantee.

 

USPS

This one gets a bit complicated.

Priority Mail Express Postage

  • Priority Mail Express® service comes with a money-back guarantee, subject to the standards for this service.
  • You must request a postage (and Sunday or holiday premium fee and/or the 10:30 am delivery fee, as applicable) refund within 30 days of purchase.
  • You must make your request at your local Post Office™.

Priority Mail Express International Postage

  • Priority Mail Express International® service comes with a money-back guarantee.
  • You must complete an inquiry process within 90 days of purchase before you can file for a postage refund by calling the Customer Care Center at 1-800-222-1811.

The Postal Service® will refund postage only when:

  • The inquiry process confirms that there is loss, damage, or missing contents.
  • Inquiry was initiated within the 90-day filing period.
  • You have received PS Form 3533: Application and Voucher for Refund of Postage, Fees, and Service.

Priority Mail Express International with Guarantee Service

  • If your shipment did not arrive on the guaranteed delivery date, you can request a refund.
  • You must make your inquiry within 30 days of the mailing date.
  • Call the Customer Care Center at 1-800-222-1811.

The Postal Service® will refund postage only when:

  • Your inquiry was initiated within 30-days of the mailing date.
  • The Customer Care Center receives confirmation from the foreign postal administration that the shipment did not arrive on the guaranteed delivery date.
  • You have received PS Form 3533-GE: Application and Voucher for Refund of Postage and Fees – Priority Mail Express International with Guarantee Service.

Global Express Guaranteed® Postage

  • Global Express Guaranteed (GXG®) comes with a money-back guarantee.
  • You must request a refund within 30 days of the mailing date.
  • Call the Customer Care Center at 1-800-222-1811 for details on filing a refund request.
  • The original receipt of the Air Waybill (shipping label) is required when filing a refund request. Some restrictions apply.

What do you need to file a claim?

A Tracking or Label Number

The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters.

Example: 9205 5000 0000 0000 0000 00

If you don’t see a number like that, look for a string of 20, 22, 26, 30, or 34 numbers.

Proof of Value

Proof of value can include:

  • A sales receipt
  • A paid invoice or paid bill of sale
  • Statement of value and/or estimates of repair costs from a reputable dealer
  • A credit card billing statement
  • Receipt of costs incurred for reconstruction of non-negotiable documents
  • Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed

Evidence of Insurance Purchased

Evidence of insurance includes:

  • The original mailing receipt issued at the time of mailing
  • The outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured
  • A printed electronic online label record or a computer printout from the application used to print the label and purchase the insurance

Proof of Damage

Photos that clearly show the extent of damage will help with your case. For damaged claims, you’ll also need to provide an estimate of the repair costs from a reputable dealer.

If you received something damaged, please hang onto it until your claim is settled. You may be asked to take them to your local Post Office™ for inspection later. Please do not reship the package.
Okay, so helping you with that information was not 100% selfless.
As you can see this is very confusing to do yourself and if you rely on shipping as a main aspect of your business this process can easily become a full time job.
Why not let PackageFox do the heavy lifting for you?
Get your FREE account Here.

Are you sending a out bunch of FedEx or UPS shipments every month? Chances are your invoices contain refund opportunities. Let PackageFox help you save some money.

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