So, you are pretty excited about using PackageFox to start getting your late delivery fees back quickly and easily.
But you have a few questions and that is understandable. Today let’s talk about this specific question you may have about the shipping refund process.
Do all late packages get a refund?
No. There are many, many exceptions that each carrier has in place, some easier to navigate than others. The good news is we worry about that for you.
Here is the offical wording from FedEx.com
“This guarantee can be suspended or revoked at our sole discretion without prior notice to you. We will, at our option, and upon request, either refund or credit to the applicable invoice only your transportation charges if we deliver a shipment 60 seconds or more after the applicable delivery commitment time. Offer void where prohibited by law.
The following limitations apply:” – FedEx
Let’s dive into what some of these “limitations” are.
If you provide the wrong or incorrect address, or if the person you are sending it to refuses to sign for it.
“A refund or credit will not be given for shipments delayed due to incorrect addresses or to the unavailability or refusal of a person to accept delivery, whether or not the package is returned to the shipper, or sign for the package, or due to any of the causes described under the Liabilities Not Assumed section.” – FedEx
To seasonality. Our least favorite being the holiday season, when no refunds are given.
“The money-back guarantee will not apply to shipments scheduled for delivery on December 19-24 if the shipment was delivered within 90 minutes of the published delivery commitment time for the selected service and destination.
Holidays in international locations will affect our transit times. Contact International Customer Service for information on delivery commitments that may be affected due to the observance of these holidays. Deliveries normally scheduled to be made on the day of holiday observance will be rescheduled for delivery on the next business day. The delivery commitment for application of the money-back guarantee policy will be extended for a period equal to the length of the holiday.” – FedEx
UPS lumps a lot of these together.
“The guarantee does not apply to shipments which are delayed due to causes beyond UPS’s control including, but not limited to, the following: The unavailability or refusal of a person to accept delivery of the shipment, acts of God, public authorities acting with actual or apparent authority on the premises, riots, strikes or other labor disputes, civil commotions, disruptions in air or ground transportation networks, such as weather phenomena, and natural disasters.” – UPS
This can seem overwhelming but PackageFox helps ease the pain and makes the process as automatic as possible.
If you haven’t already, sign up for a free PackageFox account and see how it can help make your business, and life, a little bit easier.